Ticketing Services for Airlines

We are proud to have developed a reliable partner status among our airline customers as well as corporate and private clientele at Tallinn airport.

We have been a successful handling agent for different airlines over twenty years.

We are proud to be an operating ticketing agent at the moment for:

The list of our previous partners include:

  • Lithuanian Airlines
  • flyLal
  • Soeder Airlines
  • Volare Airlines
  • airBaltic
  • easyJet
  • Ryanair
  • Norwegian.no
  • AirLituanica
  • Czech Airlines
  • Finnair
  • Aeroflot
  • Belavia
  • Saartelennuliinid

Directory of services we offer for our partner airlines’ clients:

Sales related activities

  • Information on fare products
  • Schedules information

Flight reservations

  • New reservation upon request if holding open ticket
  • Seat reservation (e.g. for return flight)
  • Special service request (special meals/UMNR/PETC/AVIH etc)

Reservation- , travel- , routing- and travel class – change on passenger demand

  • Revalidation/reservation change
  • Name correction/change
  • Change of carrier
  • Rerouting

Frequent Flyer tickets handling and customer information

  • Frequent Flyer upgrades
  • Redemption upgrade availability information
  • Basic information, advice in case of mile re-claims or credit

Irregularity handling and customer information

  • All reservation and ticketing related involuntary changes
  • FIM issuance
  • Misconnection: involuntary reissues / rerouting and assistance
  • Cancellation and delay at departure: rebooking, reissuing and assistance
  • DB: involuntary rerouting, rebooking and assistance
  • Other assistance to passenger in irregularities

Other frontline activities

  • XBAG (excess baggage) collection with EMD/MCO issuance
  • Special fees collection with EMD/MCO issuance (UM, BIKE- all special baggage charges)

After sales activities

  • Preparing reports
  • Remitting the collected moneys to the Carrier
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