We are proud to have developed a reliable partner status among our airline customers as well as corporate and private clientele at Tallinn airport.
We have been a successful handling agent for different airlines over twenty years.
We are proud to be an operating ticketing agent at the moment for:
- Turkish Airlines
- Wizz Air
- Nyx Air
The list of our previous partners include:
- Lithuanian Airlines
- flyLal
- Soeder Airlines
- Volare Airlines
- airBaltic
- easyJet
- Ryanair
- Norwegian.no
- AirLituanica
- Czech Airlines
- Finnair
- Aeroflot
- Belavia
- Saartelennuliinid
Directory of services we offer for our partner airlines’ clients:
Sales related activities
- Information on fare products
- Schedules information
Flight reservations
- New reservation upon request if holding open ticket
- Seat reservation (e.g. for return flight)
- Special service request (special meals/UMNR/PETC/AVIH etc)
Reservation- , travel- , routing- and travel class – change on passenger demand
- Revalidation/reservation change
- Name correction/change
- Change of carrier
- Rerouting
Frequent Flyer tickets handling and customer information
- Frequent Flyer upgrades
- Redemption upgrade availability information
- Basic information, advice in case of mile re-claims or credit
Irregularity handling and customer information
- All reservation and ticketing related involuntary changes
- FIM issuance
- Misconnection: involuntary reissues / rerouting and assistance
- Cancellation and delay at departure: rebooking, reissuing and assistance
- DB: involuntary rerouting, rebooking and assistance
- Other assistance to passenger in irregularities
Other frontline activities
- XBAG (excess baggage) collection with EMD/MCO issuance
- Special fees collection with EMD/MCO issuance (UM, BIKE- all special baggage charges)
After sales activities
- Preparing reports
- Remitting the collected moneys to the Carrier